Non-Refundable Products: Some digital products may be marked as non-refundable, particularly if they are one-time downloads or access to digital content. In such cases, refunds are generally not provided.
Valid Reasons for Refunds: Refunds for digital products are typically considered in the following situations: a. Technical issues preventing access or proper usage of the product. b. The product does not meet the advertised description or expectations. c. Duplicate purchases (if the customer accidentally bought the same product multiple times).
Time Limit for Refunds: There is usually a time limit within which customers can request a refund, such as 14 or 30 days from the date of purchase.
Refund Process: The customer typically needs to submit a refund request through the company’s customer support or helpdesk system. They may be required to provide details about the purchase and the reason for the refund.
Proof of Purchase: Customers may need to provide proof of purchase, like an order number or receipt, to initiate the refund process.
